Use a cognitive AI platform to create, view and resolve tickets in Freshservice.
Maximize your business efficiencies by leveraging an intelligent self-service digital assistant.
Raising a ticket or service request can be a simple English instruction from a user to a virtual assistant in the Kanverse app on mobile. Kanverse interprets the intent from a plain English sentence(or a voice command) leverages an advanced NLP engine and routes the request automatically to Freshservice.
Kanverse can raise, view, update tickets and service requests and solve repeated mundane tasks including building an AI-based knowledge base for common problems within an enterprise. Kanverse can handle an incident and lead a user to the resolution of their problem independently without manual intervention – Kanverse truly bring AI to your enterprise Freshservice deployment
It is also a single cross-platform bot that automatically routes queries to various other enterprise systems(ERP/CRM/etc) providing quick access and updates - its a true enterprise AI platform.
Integrating the Kanverse app in Freshservice will enable IT teams to search/ update tickets faster, create a knowledge base and assist in self-service resolution through bot interactions - being cross-platform in nature it also helps in having a single-centric bot for an entire organization."
Kanverse comes prebuilt with several enterprise connectors and it can be downloaded from Apple/ Google Stores :-
App Store -
Play store -
To configure Kanverse for your enterprise , please reach out to us at firstname.lastname@example.org