Customer Satisfaction, NPS & Customer Effort Score survey for Freshservice
Track the quality of your customer service with Nicereply – an all-in-one customer satisfaction survey tool built for Freshservice. Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot and Atlassian to measure and improve the quality of their customer service.
Connect Nicereply with your Freshservice account and within minutes you can:
- Get a quick overview of your team's performance with all-in-one dashboard featuring CSAT, CES 2.0, and NPS ratings, trends and charts
- Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS) and Customer Effort Score (CES) per agent, team or company-wide
- Increase your survey response rates by 200%
- See all the ratings immediately in the specific ticket and set triggers based on it
- Get 3x more feedback without sending more emails
- Customize both the look and content of your surveys
- Set goals, track KPIs, generate reports and more...
Please click on the link below so you can follow the support article with detailed information on the integration process.