OpsRamp helps you manage Freshservice & all your IT Ops/DevOps tools from a single command center.
Freshservice with OpsRamp is a two-way integration. After successful integration, you can view Freshservice Incidents in OpsRamp and vice versa.
Our Freshservice integration lets you maintain service levels for uptime and availability with the ability to manage real-time incidents across your hybrid IT environment. Our integration lets you convert infrastructure alerts into context-enriched service desk tickets for optimal incident identification, analysis, prioritization and response.
Here’s how the Freshservice integration helps you drive greater infrastructure efficiency and continuous innovation at scale:
Seamless integration between OpsRamp and Freshservice: Auto-create new incidents in Freshservice and keep incident status up-to-date by opening, updating or closing incidents automatically. Send smart notifications that your service delivery team can acknowledge, route or resolve for seamless collaboration.
React faster to service degradations: Drive faster mean-time-to-acknowledgement and mean-time-to-detection with better alignment of IT operations and service delivery teams. Deliver proactive visibility for impending IT outages with service-centric AIOps that analyzes and compresses real-time alert streams into meaningful inferences.
Enhance operational efficiencies: Manage the health and performance of mission-critical services with dynamic discovery, hybrid monitoring, business service mapping, intelligent correlation, tailored notifications and automated remediation.
Configurations to be done in OpsRamp
1. Inbound Configuration – Freshservice to OpsRamp
2. Outbound Configuration – OpsRamp to Freshservice
Configurations to be done in Freshservice
1. Workflow Automator
2. Create Incident Workflow Automator
3. Update Incident Workflow Automator
Follow the instructions as given in this link: https://docs.opsramp.com/freshservice/