Integrate Freshservice with other ITSM apps, enterprise apps, or 3rd party service providers
Perspectium ServiceBond for Freshservice enables integration with other ITSM apps, key enterprise apps such as Atlassian JIRA or Microsoft Sharepoint, and 3rd-party service providers . Offered as an end-to-end managed service, Perspectium integration solutions are designed for enterprise IT organizations or service providers that support complex technology infrastructures, but do not want the burden or cost of developing custom integrations between essential business applications.
Primary use cases include:
a. synchronize incidents, problems, or change requests between corporate and regional instances of Freshservice -- or other ITSM applications within the enterprise-- without requiring manual efforts to ensure data governance between systems
b. SIAM e-bonding between Freshservice and 3rd party service providers, for automated escalation of incidents, and complete SLA visibility across the incident management process
c. integrate Freshservice and Atlassian JIRA for automatic escalation of incidents and creation of issues between IT Operations and Development. Establish a fully automated DevOps process, and eliminate email as an escalation tool.
Subscribe to Perspectium ServiceBond for Freshservice and make ITSM the center of your service-oriented business.
Perspectium manages the installation and on-boarding of all new customers as part of our managed service. We work with each customer to identify the mapping of processes and data between systems, establish the integrations through our managed cloud service, and provide basic configuration training to manage the integration, all as part of the subscription to Perspectium Service Integration for Freshservice.
Simply visit perspectium.com/freshworks to identify your interest in our solution, and we'll do all the rest!