By installing the Retently NPS app, you can: - Grow Retention Rate: Use feedback to improve your company & customers experience - Uncover Roadblocks: Identify what are the most common pain-point for churning customers. - Improve Satisfaction: Collected feedback and act on insights to improve customer satisfaction. What is Net Promoter Score? Net Promoter Score (NPS®) is a customer satisfaction metric and an alternative to traditional loyalty surveys.

Please copy paste the link https://www.retently.com/nps-integrations/freshservice/ to get a detailed step by step guide for the integration.