By integrating Freshservice with Retently NPS, you can sync NPS (net promoter score) scores with Freshservice and trigger NPS surveys.
By installing the Retently NPS app, you can:
- Grow Retention Rate: Use feedback to improve your company & customers experience
- Uncover Roadblocks: Identify what are the most common pain-point for churning customers.
- Improve Satisfaction: Collected feedback and act on insights to improve customer satisfaction.
What is Net Promoter Score?
Net Promoter Score (NPS®) is a customer satisfaction metric and an alternative to traditional loyalty surveys.
Please copy paste the link https://www.retently.com/nps-integrations/freshservice/ to get a detailed step by step guide for the integration.