RLCatalyst Command Center provides a single pane dashboard for IT Operations teams to ensure business service availability.
RLCatalyst Command Center is an IT Operations Management platform that orchestrates and monitors complex IT Assets & Infrastructure(on-premise, cloud and hybrid environment); and provides diagnostics and remediation to fight downtime ensuring Business Service Availability.
RLCatalyst Command Center has the following important features:
Monitoring: It integrates with the ITSM tools such as Freshservice providing a single dashboard showcasing the health check for all applications and infrastructure.
Diagnostics: It can provide the alerts through Freshservice if there are any issues with a particular business service or if any business service is down. Its diagnostic feature helps the IT Operations team to know the exact reasons for business service outages. This helps them in taking the appropriate actions.
Remediation: Remediation capability of RL Catalyst Command Center helps the IT Ops team to take the perfect decision in case of any outages, making sure that the business services are restored.
Integration with ITSM Tools (Freshservice): while taking any appropriate actions to remediate any problems, tickets can be created in Freshservice for the timely and efficient remediation.
Navigate to https://cc.rlcatalyst.com/integrations/freshservice/freshservice.html and scroll to the "Register" button at the bottom. Click the button to navigate to the registration page and fill in the details. When you are done, you will get an e-mail with a verification link from Amazon Web Services. Click on the link and then proceed to https://cc.rlcatalyst.com/login to sign-in and start using RLCatalyst Command Center.