IT teams can now raise tickets for device issues directly through the Scalefusion dashboard.
With Scalefusion integration for Freshservice, IT admins can remotely cast the device screen and also record the session and take a screenshot to fine-grain device issues. They can attach the recorded session along with other context-aware information while raising the ticket.
The tickets are published onto the Freshservice desk. This helps in delivering speedy fixes and also eliminates the IT efforts in tracking device issues on Scalefusion and ticketing on Freshservice.
IT teams can hereby economize their ticketing effort using Scalefusion InterOps.
To integrate Freshservice with ScaleFusion authenticate your Freshservice account by adding Freshservice domain name and API key in Scalefusion Utilities. Deactivate the integration anytime, from the dashboard.