Cx MOMENTS AI Text Analytics automatically analyses your Freshservice tickets to detect what customer queries drive your IT support activity and help you better prioritise problems to fix or escalate.
Cx MOMENTS uses AI to analyze customer service conversations at scale.
We automatically detect topics in Freshservice tickets to find your users or customers' real "reasons to contact", detect mentions of problems, service, assets and many more. We measure the impact of these queries on customer satisfaction and cost to serve, and help you detect which of your agents may need specific training.
Our customers find that we categorise customer support tickets 4 times better than their support agents do manually, and that we leave 70% less tickets uncategorised.
You can discover insights in your own Freshservice tickets now, by setting up a free trial in just a few clicks.
Cx MOMENTS is easy to use, easy to set-up and free to try!
How to connect your Freshservice instance to Cx MOMENTS
1. login to Cx MOMENTS portal.
2. Select Freshservice as your datasource
3. Enter your API key and Freshservice domain to connect your Freshservice instance to Cx MOMENTS
4. Name your dataset and click 'Submit'.
And you're done!