The TokBox integration for Freshservice allows agents to instantly do a live video or audio call with screen-sharing features, without leaving the Freshservice platform.
This integration provides the following features for Freshservice users:
1)Create a video or audio meeting from the Freshservice agent view with the click of a button
2)Easily share the meeting link and launch the video meeting without leaving Freshservice
3)Allow both the agent and customer to share their screen for faster resolution times
To install the TokBox app in Freshservice, follow these steps:
1)Login to your support portal as an administrator.
2)Go to Admin > Helpdesk Productivity > Apps.
3)Click on "Get More Apps" and select Tokbox.
4)Click on Install.