About the author

Kaavya Karthikeyan

Binge reader. Gaming addict. Coffee connoisseur. Feminist. Jedi Master in the Freshworks Academy team.
Communicating and coordinating with internal teams
about 3 weeks ago

Communicating and coordinating with internal teams

Zero To One – A Book Review
about 2 months ago

Zero To One – A Book Review

Onboarding and training new employees
about 2 months ago

Onboarding and training new employees

How to hire customer support agents
about 2 months ago

How to hire customer support agents

How to have difficult conversations with customers
about 3 months ago

How to have difficult conversations with customers

Hug your haters – Why you should embrace those who dislike your product or service
about 4 months ago

Hug your haters – Why you should embrace tho...

Discussing the perks and pitfalls of self-service
about 4 months ago

Discussing the perks and pitfalls of self-service

Why You Should Start With Why- A Book Review
about 4 months ago

Why You Should Start With Why- A Book Review

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