About the author

Kaavya Karthikeyan

Binge reader. Gaming addict. Coffee connoisseur. Feminist. Jedi Master in the Freshworks Academy team.
Why etiquette matters in customer support and how to get it right
about 2 weeks ago

Why etiquette matters in customer support and how ...

Uncommon Service – A Book Review
about 3 weeks ago

Uncommon Service – A Book Review

The pros and cons of a remote support team
about 3 months ago

The pros and cons of a remote support team

Communicating and coordinating with internal teams
about 4 months ago

Communicating and coordinating with internal teams

Zero To One – A Book Review
about 5 months ago

Zero To One – A Book Review

Onboarding and training new employees
about 5 months ago

Onboarding and training new employees

How to hire customer support agents
about 5 months ago

How to hire customer support agents

How to have difficult conversations with customers
about 6 months ago

How to have difficult conversations with customers

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