Freshstart

How organisations can succeed with a people-first approach

How organisations can succeed with a people-first ...

The past decade has seen a seismic shift in how employees view work. They expect it to fit in with t...
Digital Transformation Challenges in the Public Sector from 2021 

Digital Transformation Challenges in the Public Se...

Over the past decade, all public services have faced digital transformation challenges and developed...
Freshworks Shares 7 Tips to Improve Lead Management Efforts and Efficiency in CRM

Freshworks Shares 7 Tips to Improve Lead Managemen...

The purpose of Customer Relationship Management (CRM) is to improve your relationships with clients ...
How behavioural personas drive business growth

How behavioural personas drive business growth

One of the key areas to business growth is understanding your customers and delivering against their...
Two Radical Ideas for Leaders to fight ‘Zoom fatigue’

Two Radical Ideas for Leaders to fight ‘Zoom fat...

Prior to the pandemic, I often heard tales of people talking about how their busy days were full of ...
The Importance of Customer Service in the Travel Industries post-COVID-19

The Importance of Customer Service in the Travel I...

The period from early 2020 has been a challenging time for all sectors, but the travel and hospitali...
Use AI in Customer Service To Transform Your Customer Experience in 2021

Use AI in Customer Service To Transform Your Custo...

  We often hear that Artificial Intelligence is the future. The truth is that it’s already he...
How BrewDog Successfully Delivered a Customer-Centric Approach During Uncertain Times

How BrewDog Successfully Delivered a Customer-Cent...

The global pandemic has changed the face of e-commerce and customer journeys. As expectations shifte...
A 2021 Retail Roadmap for CX Success

A 2021 Retail Roadmap for CX Success

Last week, we were privileged to have some incredible industry experts from Retail Week, PayPal, Sho...
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