Editorial UK on June 30, 2021. 4 min read How to get leaders to understand the culture and a... Ah, the good old days! As a leader that benefits from technology, you remember the days of: The hour...
Editorial UK on June 30, 2021. 4 min read Automation in Customer Service: Finding the best b... There is a push to automate everything, but is this the best way forward? The financial case for aut...
Team Freshworks on June 21, 2021. 4 min read 4 business leaders on the value of a People-First ... The modern workplace is undergoing a cultural shift that puts people first. Businesses are moving aw...
Team Freshworks on June 7, 2021. 4 min read How organisations can succeed with a people-first ... The past decade has seen a seismic shift in how employees view work. They expect it to fit in with t...
Editorial UK on June 1, 2021. 4 min read 4 ways to master self-service for customers The goal of any self-service for your customers is to find better, more efficient ways to resolve th...
Editorial UK on May 11, 2021. 3 min read How being proactive can deliver better customer ex... People are happier if they are in control. That‘s why customers expect to be kept informed whe...
Editorial UK on May 10, 2021. 3 min read Digital trust: the importance of building trust on... When you are looking at your digital transformation programme one of the core foundations should be ...
Editorial UK on April 23, 2021. 9 min read Digital Transformation Challenges in the Public Se... Over the past decade, all public services have faced digital transformation challenges and developed...
Editorial UK on April 16, 2021. 6 min read Freshworks Shares 7 Tips to Improve Lead Managemen... The purpose of Customer Relationship Management (CRM) is to improve your relationships with clients ...
