ITSM Masterclass Instructors
Abbas Kudrati
Award-winning CISO
Lead Chief Cybersecurity Advisor, Microsoft Asia
Abbas Kudrati, a long-time cybersecurity practitioner and CISO, is Microsoft Asia’s Lead Chief Cybersecurity Advisor for the Cybersecurity Solutions Group. He also serves as an executive advisor to Deakin University, LaTrobe University, HITRUST ASIA, EC Council ASEAN, and to several security and technology start-ups.
Karen Ferris
Author, Speaker, Coach, and Mentor
Organizational Change Management
Karen is self-professed service management and organizational change management rebel with a cause. Acclaimed internationally as an author and speaker, with industry acknowledgment of her reputation as a Thought Leader, she provides both strategic and practical advice and insights
to her audiences.
Prasad Ramakrishnan
Chief Information Officer &
Chief Information Security Officer at Freshworks
Prasad is an innovator in a “Cloud First” ecosystem and has successfully transitioned companies from a traditional IT architecture to a user experience enhanced cloud-only architecture. He has hands-on experience with managing core infrastructure,
Cloud platforms, and SaaS applications.
Siddharth Pareek
Digital Evangelist
DevOps, Agile, Cloud & Digital Transformation
Siddharth is currently vice president (Consulting) and leading a DevOps Center of Excellence practice for a European bank. He is a digital evangelist known for DevOps and cloud transformation primarily for the banking and finance industries. He’s also a renowned enterprise agile and lean coach.
Beatrice Leistenschneider
IM&T Regional Business Partner
APAC Region
As an IT Business Partner at Givaudan, the world's leading Fragrance & Flavors company, Beatrice's role is to build strong & meaningful relationships between IT and key Business stakeholders. Her main objective is to build trust in order to identify opportunities, bring innovation, pro-activity & support value delivery from IT.
Mark Smalley
Writer, Speaker, Trainer, Bridge Builder
Lead Editor ITIL 4 High-velocity IT
Mark is a writer, speaker, trainer and bridge-builder. He is Content Architect at Giarte, IT Management Consultant at Smalley.IT, and Delivery Partner for GamingWorks' The Phoenix Project and MarsLander business simulations. Mark is a contributor to bodies of knowledge such as DevOps, IT4IT, ITIL, VeriSM and XLA.
Romnick Acabado
Senior DevOps Leader
APAC Region
Romnick Acabado is a passionate DevOps Leader. He is also active as a DevOps Institute's Global Ambassador and CDF Foundation Ambassador in the Philippines. He supports, engages, and empowers the Humans of DevOps through interactions and collaboration with other ambassadors.
April Allen
Knowledge Management Leader
KCS Training & Certification | Consulting | Recruitment
Aprill Allen is a specialist knowledge management consultant and certified Knowledge Centered ServiceⓇ trainer, helping enterprises and startups provide better customer service at scale. Recognized internationally as Knowledge Bird, she has been a contributing author to industry publications
Biswajit Mohapatra
Global Delivery Leader
Cloud Migration @ IBM
Biswajit is Thought Leader in Hybrid Multicloud transformation with excellence in strategy consulting, practice development, technology innovation, delivery management and building inspired teams. Biswajit is CIO of the Year 2019, Turn Around Strategy 2020 and Super Hero CIO 2020 Award winner.
Sonali Mukherjee
Senior IT Relationship Leader
Businesses | Processes | Procedures
Sonali has over 21+ years of professional services experience with 17+ years with large multinational professional services organization in India. She is a certified Business Relationship Manager from BRMi, PMP & Scrum certified, certified innovation and change management leader from ISB India.
