Presenters

Ramya Devi

Senior Product Consultant

Freshworks Inc.

“When you serve the customer better, they always return on your investment.” – Kara Parlin

 

This has always been true but with customer expectations changing with the pandemic, CX will be changing like never before!

Right now, companies are feeling the pinch. Businesses have many challenges, but the most important one is – 
What is happening to their consumer?

You would agree that CX is at the heart of every business - how a customer is treated has a direct impact on multiple facets of a business. However, building a customer experience is not a one time deal - it needs to be tweaked and adjusted based on customer behavior and expectations. 

These expectations are defined by factors ranging from yearly income to the holiday season… and in the case of 2020, a pandemic. 

Join our exclusive webinar - “The Greater Good: Will CX be the North Star in 2021?” Hear experts talk about customer behavior, expectations in 2021 and beyond, and CX in the new world.

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We will also have an interactive Q&A session at the end of the webinar to answer all your queries.

NOTE: We do not offer any e-certificates for attending this webinar.