With a simple @mention or email invite, bring anyone from the organization (or outside) into a discussion.
With discussions that are linked to their respective tickets, it’s easy to keep every collaborator on the same page.
Get live notifications inside your helpdesk and stay informed of the most important updates to your tickets and ongoing discussions.
“Freshconnect is a real timesaver and we really enjoy it. We prefer Freshconnect for ticket related discussions because it maintains the context and always remains part of the ticket. In Slack, these discussions get lost in threads within channels. Freshconnect makes it easier for us to track these discussions.”
“There are so many deals in the pipeline and sometimes you tend to miss context into those deals. With the Freshsales-Freshconnect integration, we can simply tag our colleagues across departments and functions to discuss deal tactics and close them faster without having to leave the CRM”