IT service management is continuously evolving. Organizations are taking steps to ensure meeting higher employee expectations, while adapting to workplace reconstruction. A critical piece of the puzzle, sometimes overlooked, involves sharing resources and engaging with peers to achieve efficiency. Join us for a fireside chat with IT analyst, Stephen Mann, in our second episode of ‘Community Matters’ as we reimagine the world of ITSM with online communities. In the session, we discuss
Digital transformation and new trends in the IT industry
The importance of self-service and online communities
Collaboration among peers and giving back to the ITSM community
Take me to the fireside chat
Director for Segment Marketing at Freshworks and has more than 13 years of experience in B2B marketing. He currently heads the global segment marketing initiatives for Freshservice - the ITSM suite of solution offerings at Freshworks.
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