About us

Let’s face it. Most people hate the software they use at work.

Business software is clunky, expensive, hard to setup and frustrating to use. Countless hours are wasted trying to customize these solutions and they often require expensive professional services to get everything to work. In the end, the solution becomes so complex that businesses need to hire full-time employees to babysit the software.

At Freshworks, we believe your business deserves better software - software that’s ready to go, easy to setup and use, and requires minimal customization. All of our products live up to this promise and are backed by our world-class support. And the best part is, you don’t have to break the bank to get them working.

Today, over 100,000 companies trust our software to run their business. We believe it’s just the beginning...

Our History

The Freshdesk Timeline
March 8, 2010
A bad customer experience due to a broken TV sparks off the idea for Freshdesk.
October 13, 2010
Freshdesk is officially born. Girish and Shan start working on the first prototype of the product.
June 10, 2011
Freshdesk is launched publicly and four days later, we sign our first customer - Atwell College, Australia.
June 23, 2011
Freshdesk wins $40,000 at the Microsoft BizSpark Startup challenge.
December 1, 2011
Freshdesk raises its first round of funding worth $1 million from Accel Partners.
April 26, 2012
Freshdesk becomes Tiger Global's first investment in the SaaS space, and raises its second round of funding worth $5 million from both Tiger Global and existing investors, Accel Partners.
September 17, 2012
Freshdesk introduces game mechanics and aims to make customer support fun for agents.
September 11, 2013
Freshdesk announces 10,000 happy customers from across the world!
December 19, 2013
Freshdesk raises its third round of funding worth $7 million from existing partners, Accel Partners and Tiger Global.
January 21, 2014
Freshdesk launches its second product, Freshservice - an IT service desk.
June 12, 2014
Freshdesk becomes Google Capital’s first foreign investment with a $31M Series D round.
September 1, 2014
We moved into a brand new office space in Downtown San Francisco.
October 10, 2014
Freshdesk announces that it has crossed the 30,000 customer mark and still going strong.
January 12, 2015
We expanded into the UK and opened a brand new office in London.
April 20, 2015
Freshdesk raises its Series E funding worth $50 Million from existing investors, Accel Partners, Tiger Global and Google Capital.
April 21, 2015
We expanded into Australia and opened a brand new office in Sydney.
August 18, 2015
Five years from its launch, Freshdesk announces 50,000 customers.
August 18, 2015
Freshdesk acquires video chat and co-browsing platform 1CLICK.io
October 2, 2015
Freshdesk makes its second acquisition, Frilp, to enhance its support channels.
December 16, 2015
Freshdesk acquires mobile engagement platform Konotor to extend mobile-first customer support.
Febuary 22, 2016
Freshdesk acquires file collaboration platform Framebench to enhance customer support experience.
April 13, 2016
Freshdesk makes its fifth acquisition, Airwoot, to enhance social customer support.
May 29, 2016
We expanded our global presence and opened a new office in Berlin.
June 21, 2016
Freshdesk launches Freshsales, a CRM for high-velocity sales teams.
October 18, 2016
Freshdesk acquires social chat platform, Chatimity to scale infrastructure and enhance live chat capabilities across its suite of products.
November 1, 2016
Freshdesk raises its Series F funding worth $55 Million from Sequoia Capital India and Accel.
January 4, 2017
Freshdesk acquires data integration platform Pipemonk to strengthen its integration ecosystem.
June 7, 2017
Freshdesk Inc. is now Freshworks Inc. Our products come together in new ways, under a new company name, and with a renewed, refreshed energy
July 20, 2017
Freshworks acquires Joe Hukum, a chatbot platform startup to enhance chatbots capabilities
August 17, 2017
Freshworks launches Freshteam, a new applicant tracking software that enables recruiters deliver superior candidate and hiring experience
August 28, 2017
Freshworks makes its ninth acquisition Zarget, enabling foray into marketing software
Sep 18, 2017
Freshworks launches Freshchat, a next-gen customer messaging product to disrupt the live chat market to help companies drive better lead generation and conversion
Sep 20, 2017
Freshworks launches Freshcaller, a cloud-based call center solution
Nov 16, 2017
Freshworks Launches Freshmarketer, a marketing software for digital marketers