Why are you applying the US sales tax to my order?

Customers with billing addresses in the States mentioned below will be taxed according to the respective State sales tax law. The details can be found in the respective State’s portal listed under the following question. If there is an exemption, please contact us with your exemption documentation. Wherever available, we recommend that you provide blanket certificates (covers all orders), which remain in force until revoked in writing or by a tax authority.

Note: Our list price does not include tax, which will be a separate component in the invoice.

Where can I find the US sales tax exemption forms?

The sales tax exemption forms applicable to each taxable state can be found below:

For Government exemption or immunity from State or Local taxes, you may elect to use the Standard Form 1094 when no other evidence is available - Standard Form 1094

I possess a valid exemption document that covers the period of my purchase of a Freshworks product. Can I get a refund of the sales tax portion of my payment?

Generally the US sales tax is applied to all taxable orders where valid exemption documentation has not been made available to Freshworks. However, if you have the valid exemption documentation covering the period of purchase, please contact our Finance Team within 30 days of payment for a refund. Should the 30-day window lapse, you may contact your local state tax authority or amend your sales tax return to obtain a refund directly from your local revenue authorities.

I'm a Reseller located in a taxable US state, buying on behalf of a customer who is not located in a taxable US state. Will the US sales tax apply?

The application of the US sales tax is based on the location of the Reseller/Partner and not the customer or the technical contact person. If a valid reseller exemption certificate has not been supplied at the time of order, then the US sales tax will automatically be applied to the order.

Is the US Sales tax applicable only to the core products or are they applicable to other services such as training and implementation, etc.?

The US Sales tax is applicable to all invoiced charges including implementation and training.

Whom can I get in touch with if I have any questions?

You may approach your respective Freshworks’ Account Manager for queries regarding US sales tax collections, refunds and exemptions. You may also reach out to our finance support team.