US Sales Tax FAQs

 

Why are you applying the US sales tax to my order?

Customers with shipping addresses in the States mentioned below will be taxed according to the respective State sales tax law. The details can be found in the respective State’s portal listed under the following question. If there is an exemption, please contact us with your exemption documentation. Wherever available, we recommend that you provide blanket certificates (covers all orders), which remain in force until revoked in writing or by a tax authority.

Note: Our list price does not include tax, which will be a separate component in the invoice.

Where can I find the US sales tax exemption forms?

The sales tax exemption forms applicable to each taxable state can be found below:

• Alabama – Alabama Department of Revenue
• Arizona – State of Arizona Department of Revenue
• Connecticut – Connecticut Department of Revenue Services 
• Hawaii – Hawaii Department of Revenue
• Illinois – Illinois Department of Revenue
• Iowa – Iowa Department of Revenue
• Kentucky – Kentucky Department of Revenue
• Maryland – Maryland Department of Revenue
• Massachusetts – Massachusetts Department of Revenue
• Michigan – Michigan Department of Treasury
• Minnesota – Minnesota Department of Revenue
• Mississippi – Mississippi Department of Revenue
• New Jersey – NJ Division of Taxation - Sales and Use Tax
• New Mexico – New Mexico Department of Revenue
• New York – The New York State Department of Taxation and Finance
• North Carolina – North Carolina Department of Revenue
• Ohio – Ohio Department of Taxation
•  Pennsylvania – Pennsylvania Department of Revenue
• Rhode Island – Rhode Island Department of Revenue
• South Dakota – South Dakota Department of Revenue
• South Carolina – South Carolina Department of Revenue
• Tennessee – Tennessee Department of Revenue
• Texas – Texas Comptroller of Public Accounts
• Utah – Utah State Tax Commission
• Vermont – Vermont Department of Taxes
• Washington state – Washington State Department of Revenue
• Washington, D.C. – Application to The District of Columbia Office of Tax and Revenue for an organization-specific exemption certificate
• West Virginia – Sales and Use Tax (wv.gov)
• Wisconsin – Wisconsin Department of Revenue

For Government exemption or immunity from State or Local taxes, you may elect to use the Standard Form 1094 when no other evidence is available - Standard Form 1094

I possess a valid exemption document that covers the period of my purchase of a Freshworks product. Can I get a refund of the sales tax portion of my payment?

Generally the US sales tax is applied to all taxable orders where valid exemption documentation has not been made available to Freshworks. However, if you have the valid exemption documentation covering the period of purchase, please contact our Finance Team within 30 days of payment for a refund. Should the 30-day window lapse, you may contact your local state tax authority or amend your sales tax return to obtain a refund directly from your local revenue authorities.

I'm a Reseller located in a taxable US state, buying on behalf of a customer who is not located in a taxable US state. Will the US sales tax apply?

The application of the US sales tax is based on the location of the Reseller/Partner and not the customer or the technical contact person. If a valid reseller exemption certificate has not been supplied at the time of order, then the US sales tax will automatically be applied to the order.

Is the US Sales tax applicable only to the core products or are they applicable to other services such as training and implementation, etc.?

The US Sales tax is applicable to all invoiced charges including implementation and training.

Whom can I get in touch with if I have any questions?

You may approach your respective Freshworks’ Account Manager for queries regarding US sales tax collections, refunds and exemptions. You may also reach out to our finance support team.