Why choose Freshworks + Amazon Connect
Our seamless integration with Amazon Connect enables customers to quickly leverage Connect to pass call details like ticket number, caller ID, and caller history quickly and easily into the workspace without agent intervention or additional lookup. Rather than spending time on tedious redundant lookups, the Freshdesk integration will seamlessly allow agents to focus on servicing customers thereby reducing handle times and increasing customer satisfaction. Key differentiators include:
Freshdesk integrates deeply with Amazon Connect. Callers are routed to the right agents who are armed with contextual information to deliver a winning customer experience.
Get real-time insights including details like ticket number, caller ID, and caller history quickly to connect callers with the best agents who can assist them. Agents on the other hand can use these insights to resolve queries quickly and with more contextual information.
Customer support agent can handle multiple query channels with ease, thereby reducing the number of tools required to manage calls.