FLAGSHIP LAUNCH! - Freddy AI for CX!
For the CX buyer, we have launched a collection of AI and Bot innovations to enable a “bots-first” front line of customer support that also brings agent-assist to the next level. We are the only ones in the market that offer AI for both customer self-service and agent-assist in one convenient package.
There are 3 new Freddy AI for CX add-ons that make it easy for businesses of all sizes to adopt AI in their customer support.
- Freddy Self-Service: aimed at companies taking a bots-first approach to customer self-service
- Freddy Starter: aimed at companies that want both a bots-first approach to customer self-service and agent-assist features for an AI-powered ticketing experience that drives productivity
- Freddy Ultimate: aimed at companies with mature customer-facing and agent-facing automations at enterprise scale
Supercharge your resolutions with Advanced Automations - Freshchat
Automate your daily chat workflows in Freshchat and save time & effort with Advanced Automations. You can use pre-defined templates like Auto Response, Auto Resolve, Auto Assignment, and Auto Escalation or create custom automations with minimal coding.
Interactive messaging in Freshchat
Now, you can improve response rates with interactive messaging. Get creative with your sales and engagement journeys by including carousels, drop downs, buttons, and a lot more with Freshchat APIs. Let the interactions begin.
We now support outbound BYOC! - Freshcaller
Freshcaller now supports Bring Your Own Carrier (BYOC) for outbound calls-- the ability to use the phone number provided by an external service provider without losing the functionalities of Freshcaller. Customers don’t have to pay anything for numbers and call charges if they use an external BYOC number.
Journey versioning in Freshmarketer
Configuring a marketing campaign usually requires several iterations. With this recent update, you can edit and republish journeys on Freshmarketer. Also, view audit logs, version history, and aggregated analytics for republished journeys.