This is a heads up for the Phase II of the Email Server Migration (from Sendgrid to our in-house Freshworks Email Service).
Migration Date - 21st July
Note that marketing will own sending the email to the primary email address of these accounts. If you'd like to notify other users in the account, you can leverage the email content referenced above to do so.
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The all-new automations for our Field Service Management (FSM) add-on simplifies routine service task management and ensures that all information on service tasks and tickets are in-sync and up-to-date. Check out our guide.
Customers can now prioritize incoming tickets based on created time, response SLA, or resolution SLA with Dynamic Queue Prioritization in Omniroute™.
In Freshchat, you can now limit Freddy Answers to only respond on certain "Topics", so that more standard queries can be handled by bots, and more complex requests that require human intervention can be routed directly to agents.
Freshchat's routing capability just got better with the latest round-robin assignment. Using Intelliassign, you can now automatically route conversations in a round-robin style or choose to route based on load-balancing.
Understand how bots can connect with Whatsapp to give customers personalized updates. Check out our One-Pager.
Routing automations empower any business using Freshcaller to use serverless apps and intelligently fine-tune their call routing. Be it identifying VIP customers to provide premier support to deflecting calls based on flight ticket status, support teams can give a new spin to their productivity.
Understand how a Freshdesk agent can use Freshcaller to handle calls. Check out our Agent's guide.
Stay informed about prospects or customers who are away from work with Freddy's Out-Of-Office (OOO) detection feature. Use Freddy's suggestions to Reschedule your tasks, appointments, or even your sales activities with a single click.
Download and store select records on your mobile app for offline access. You can access and edit these records or create new records/sales activities while offline. Sync them to your CRM when you’re back online. Check out our guide.
Automate essential business transaction emails and send them straight to your users' inboxes. This can include order confirmation, account alerts, or any high priority events.
Bot conversations can sound detached and generic. With the new custom flows module, build personalized bot conversations to get higher engagement on your questions.
Freshchat's custom flows can now be localized in 35 global languages. You can create engaging bot flows and translate them in one-click. Remain personal and go global with the power of multilingual chatbots.
Route your callers automatically based on dynamic inputs from external systems (CRMs/Helpdesks). Use this to create multiple call flows to handle customer queries and provide an enhanced call experience. Check out our guide.
Bring self-service into the hands of employees. With Virtual Agents in MS teams (BETA), IT teams can test the feature to deflect non-critical tickets, thereby freeing support staff to address critical issues while combating a high inflow of requests. Schedule a demo to understand this better. Catch up on the announcement here.
Agents can now create new projects to drive key IT initiatives and associate all Freshrelease projects right from the tickets, problems, and changes modules. Check out the announcement on our Workplace.
With Freshservice's new and improved Employee Onboarding module, businesses can make onboarding a transformative experience for new hires through well-crafted onboarding kits, customized onboarding flow, and streamlined user experience.
Ensure enterprise security at every endpoint - including desktops, laptops, and mobile devices with our brand new integration with AirWatch app (Workspace One). Agents can now track and view contextual information such as enrollment date, login activity, and last updated time of all devices within Freshservice.
Freshservice+Freshcaller customers can now reroute their callers based on dynamic real-time inputs from other tools or systems managed by their organization using Routing Automations. Agents can route high priority calls to the right support teams and even geographically segment incoming calls from across the globe.
We figured we could use a cool space where you can find some of the juiciest pieces of content. Empower your sales teams with Battle cards, Competitor Brochures, pitch decks, video tutorials, email templates, and more.
This brief summarises the need for Freshchat in the market and outlines its core offerings.
This solution brief gives you a quick glimpse of the WhatsApp + Bots solution we offer.
This deck holds a list of roadmap features that Freshdesk has to offer in 2020.
Is the improved Employee Onboarding module bringing in a slew of questions from your customers? All of their questions can be answered with our instructional video. They will learn how to onboard new hires in a single click and set up a seamless process for stakeholders to contribute and collaborate.
The pandemic has forced educational institutions across the world to shift to online classes. While professors grapple with new ways of managing online education, students are left clinging on to their tech gadgets - now more than ever. Here's our pitch for Education vertical that will help you understand the market and get buy-ins from universities and colleges looking to implement shared services and deliver the best service experience for students - both on-campus and off-campus.
With our vision to provide customers a unified project management experience, powerful enhancements and features have been added to Freshrelease. We've curated a deck that will bolster your pitch and position Freshrelease as the solution that will enable IT teams to deliver business value through IT projects.
Let's talk about Today.
“Life is not a problem to be solved, but a reality to be experienced,” Søren Kierkegaard once wrote.
We may not always enjoy this reality, not always look forward to it, but it’s still one to be experienced. That’s the task given to us Today.
"Make the now, the primary focus of your life.” That’s from Eckhart Tolle in The Power of Now.
That’s about it for this issue of In The Loop. Hope it helps you put your own dent in this universe, Today and Tomorrow.
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