Top 3 reasons why businesses choose Freshsales over Pipedrive

Future-ready with AI-driven sales

Pipedrive’s AI capability is limited to reducing repetitive tasks and suggesting the next best action in the sales process. Whereas Freshsales offers extensive AI capabilities to help your sales team during every step of the sale with features such as revenue forecasting, sales velocity, chatbot personalization, out-of-office detection, calendar suggestions, deal insights, and much more.

Multi-channel customer experience

Pipedrive has limited telephony and live chat capabilities. With Freshsales, users can engage with prospects across different channels, including emails, phone, chat, social messengers, and SMS, right from one solution. So, your teams have a truly 360° customer view with full context to drive meaningful conversations and delight customers every step of their way.

Increased sales productivity

Pipedrive lacks powerful sales automation functionalities, the ability to view a contact's lifecycle stages or implement sales sequences. Freshsales was built with the modern sales teams in mind and offers a simple yet intuitive UI with powerful filters, multiple email views, straightforward automation, AI-driven selling, and contact scoring — all right out of the box to help boost your team's productivity.

How does Freshsales help your business?

Focus on the best leads. Generate more opportunities.

Website prospects are the most engaged. Run chat campaigns, and turn your website into a lead generation machine.

Use AI-powered Chatbots to chat with visitors in real-time 

 Capture visitor information with customizable Web Forms 

Understand visitor intent. Track page visits and actions on your site.

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Have contextual conversations.
Shorten your sales cycle.

Surface the best leads, communicate across a customer’s preferred channel, and personalize messages based on behavior.

Understand interest and engagement levels with the Activity Timeline

Focus on the best opportunities with Predictive Contact Scoring

Communicate seamlessly across channels - PhoneEmailChatSMS

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Drive deals to closure, faster. Improve sales conversions rate.

Freddy AI helps you focus on the right deals that will drive revenue. Get insights across the funnel from lead to revenue.

Find the best deals to close with AI-based Deal Insights

Collaborate across teams in real-time with Slack Integration

Improve revenue predictability with Dynamic Forecasting

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Get a 360° customer view.
Grow customer value.

Develop long-lasting relationships with customers. Enable sales and support to work together to help the customer seamlessly.

Bring sales and support functionalities together with Freshdesk integration

Understand your customers inside-out with a 360° customer view

Upsell and cross-sell to your customer base with automated sales campaigns

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Customer spotlights

Here's how businesses from around the world have grown using Freshsales

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Synergy Enterprise Solutions, a SaaS company based out of ANZ, used Freshsales to boost its Monthly Recurring Revenue (MRR) by 40%.

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Top Digital Agency (TDA), a global SaaS marketplace based out of Croatia, achieved an 88% increase in revenue with Freshsales.

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Evans, a manufacturing company based out of the US, saw a 23% boost in revenue and a 3x increase in email open rates with Freshsales.

Freshsales vs. Pipedrive

Freshsales offers better value and has higher user ratings universally.

Highest pricing plan



Trial period

21 days

14 days

NPS score



Payback period

7 months

9 months

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Software Advice

Feature comparison

Freshsales vs Pipedrive: Contact Management

When it comes to managing contacts, accounts, and deals, both Freshsales and Pipedrive hit the mark. Additionally, Freshsales gives you the flexibility to manage leads and auto-assign them in a round-robin manner to your sales reps. It also allows you to customize your sales activities and use them to filter records, create reports, and automate actions using workflows.     

Manage leads, contacts, accounts and deals
Auto profile enrichment
Sales territory management
Auto lead assignment
Custom sales activities
Contact lifecycle stages

Freshsales vs Pipedrive: Automation and AI

Both Freshsales and Pipedrive have automation functions. Additionally, Freshsales also offers next-generation AI capabilities that help your team engage in contextual selling, make sales easier, and grow your business faster.

Workflow automation
Deal insights
Predictive contact scoring
Next best action
Out-of-office detection
Auto-assignment rules
Sales sequences
Code-free web forms
Sales forecasting
Lead generation bot
Calendar event suggestion

Freshsales vs Pipedrive: Email Management

Both Freshsales and Pipedrive have a robust email management system. Additionally, Freshsales allows you to create campaigns based on the recipient’s behavior and provides email engagement metrics for the same. 

2-way email sync
Email templates
Send bulk emails
Schedule emails
Send sales campaigns
Bulk email metrics

Freshsales vs Pipedrive: Phone

Both Freshsales and Pipedrive have built-in phone functionality. Freshsales goes one step further by allowing you to buy local and toll-free phone numbers, set welcome and voicemail messages, transfer calls, mask calls, and more making it one of the best Pipedrive alternatives.

Built-in phone system
Manual and auto log call
Call record
Buy local numbers
Record voicemails
Call mask, transfer, and forward
Conference call
Answer bot

Freshsales vs Pipedrive: Predictive Scoring

Freshsales' AI-based lead scoring allows you to categorize your leads into hot, warm, and cold. You can assign scores by adding and subtracting points based on the prospect’s profile and their interaction with your company—their behavior on your website, in-app, and email. Give your sales reps the means to focus their time and efforts to pursue the right leads using predictive contact scoring.

Score by lead property
Score by website, in-app, and email behavior

Freshsales vs Pipedrive: Behavior Analytics

For effective sales engagement with prospects, you need context such as the pages they visited on your website and how they are using your app to strike the right chords and make meaningful conversations. 

Freshsales tracks your user’s behavior starting from their first touchpoint. You can not only see the pages they visited, but also how many times they did so, and what content they downloaded. It also offers the option to track user activities in your web app.

Track website visitors
Track web application events

Freshsales vs Pipedrive: Reporting

Both Freshsales and Pipedrive have standard reports and dashboards, allowing you to create your own reports from scratch and export them.

Standard reports
Custom reports
Export reports
Export dashboard
Standard and custom dashboard
Schedule reports

Freshsales vs Pipedrive: Support

Email, phone, and chat support are available across all the plans in Freshsales. On the other hand, the Pipedrive customer service offers phone support only in the highest plan.

Free email support across all plans
Free chat support across all plans
Free phone support across all plans
Choose a pricing plan that suits your business.

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