Zoho CRM lacks crucial features like predictive lead scoring which helps sales teams identify prospects with high intent and cut down the time spent dealing with unqualified leads. Freshsales was built with the modern sales teams in mind and offers a simple yet intuitive UI with powerful filters, multiple email views, straightforward automation, AI-driven selling, and contact scoring — all right out of the box to help boost your team's productivity.
Zoho CRM has limited telephony and live chat capabilities and as a result, businesses struggle to reach customers on their preferred channels and often switch between multiple tools resulting in loss of data and context. With Freshsales, users can engage with prospects across different channels, including emails, phone, chat, social messengers, and SMS, right from one solution.
Zoho CRM does not have a native CPQ functionality and requires 3rd-party integration. Freshsales offers native CPQ capabilities that help users to generate custom and error-free quotes, invoices, and any other vital sales documents in minutes. The real-time sync between the documents and deals ensures the product/service details are always up-to-date. Sales reps can auto-calculate pricing, discount, and taxes, share quotes effortlessly, and close deals faster.
Set up and navigate Freshsales with ease. Zero training required.
Create custom fields to collect and manage more information for your business.
Choose from hundreds of currencies for localized sales and set up Freshsales to speak your language. Multi-currency feature is available only on the highest plan on Zoho CRM.
Get 360° view of leads and contacts on a single screen - a feature that isn't available in Zoho CRM.
Upsell and cross-sell to your customer base with automated sales campaigns.
Engage in contextual selling and develop meaningful customer relationships.
Bring sales and support functionalities together with Freshdesk integration.
Make sales calls using an in-built phone system. No need for 3rd-party integration.
Use built-in features like custom reports, sales sequences, and team inbox which are an additional add-on in Zoho CRM.
Avail 24x5 free phone, chat, and email support across all plans. Zoho CRM charges a 20% licensing fee for 24x5 support and is available only for accounts with more than 10 users.
Here's how businesses from around the world have grown using Freshsales
Synergy Enterprise Solutions, a SaaS company based out of ANZ, used Freshsales to boost its Monthly Recurring Revenue (MRR) by 40%.
Top Digital Agency (TDA), a global SaaS marketplace based out of Croatia, achieved an 88% increase in revenue with Freshsales.
Evans, a manufacturing company based out of the US, saw a 23% boost in revenue and a 3x increase in email open rates with Freshsales.
Freshsales offers better value and has higher user ratings universally.
Comparison |
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|
|---|---|---|
| Highest pricing plan |
$69/user/month |
$40/user/month |
| Trial period |
21 days |
15 days |
| NPS score |
83 |
25 |
| Payback period |
7 months |
11 months |
| G2 crowd | ||
| Capterra | ||
| Software Advice | ||
| GetApp |
Comparison |
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| Manage leads, contacts, accounts and deals | ||
| Auto profile enrichment | ||
| Sales territory management | ||
| Auto lead assignment | ||
| Custom sales activities | ||
| Contact lifecycle stages |
Comparison |
|
| Workflow automation | ||
| Deal insights | ||
| Predictive contact scoring | ||
| Next best action | ||
| Out-of-office detection | ||
| Auto-assignment rules | ||
| Sales sequences | ||
| Code-free web forms | ||
| Sales forecasting | ||
| Lead generation bot | ||
| Calendar event suggestion |
Comparison |
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| 2-way email sync | ||
| Team inbox | ||
| Email templates | ||
| Send bulk emails | ||
| Schedule emails | ||
| Sales campaigns | ||
| Bulk email metrics |
Comparison |
|
| Built-in phone system | ||
| Manual and auto log call | ||
| Call record | ||
| Buy local numbers | ||
| Record voicemails | ||
| Call mask, transfer, and forward | ||
| Conference call | ||
| Answer bot |
Comparison |
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| Score by lead property | ||
| Score by website, in-app, and email behavior |
Comparison |
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| Track website visitors | ||
| Track web application events |
Comparison |
|
| Standard reports | ||
| Custom reports | ||
| Export reports | ||
| Export dashboard | ||
| Standard and custom dashboard | ||
| Schedule reports |
Comparison |
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| Free email support across all plans | ||
| Free chat support across all plans | ||
| Free phone support across all plans |
Get sales teams organized and engage leads fast with built-in chat, email, and phone
$0
/user/month, billed annually
$0
/user/month, billed monthly
Includes
Powerful CRM automation to help growing sales teams avoid repetitive work and spend more time selling
$15
/user/month, billed annually
$18
/user/month, billed monthly
Everything in Free, plus
Everything you need to manage multiple sales teams and grow revenue like a pro
$39
/user/month, billed annually
$47
/user/month, billed monthly
Everything in Growth, plus
CRM your way with advanced customization, governance, and controls
$69
/user/month, billed annually
$83
/user/month, billed monthly
Everything in Pro, plus
All prices are exclusive of applicable taxes
“The welcome emails never existed before Freshsales. You can sign up on our website and you wouldn’t receive a single thing from us. This went on for 10 years. Freshsales turned things around.”
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