Why Freshworks CRM?

Unified view of customers

View all of your customers’ interactions in one place—their social profiles, recent engagement in your website, customer touch points, and more.

Intelligent Assistant

AI-powered assistant, Freddy, analyzes historical data to provide suggestions for the next best action that would drive your conversation further.

Run Targeted Campaigns

Automate personalized email journeys that nurture your contacts based on their characteristics and behavior to improve conversions.

journey templates

Contact Management Has Never Been So Easy

Convert emails to contacts

Automatically import contacts from emails into the system to follow up with or add to your nurture journeys.

Surface your hottest leads

Intelligently rank your prospects based on their engagement with your company using Predictive Contact Scoring.

Segment and Target

Group your contacts based on lists or behavior to deliver relevant and targeted email campaigns for your audience.

Recommended by leading industry experts

Over 40,000 happy customers use our sales CRM