Say hello to smooth customer management

Understand your customers

Get a complete view of customers, segment them intelligently, and deliver personalized experiences with customer management software like Freshsales.

Improve customer relations with AI-powered insights

Choose from Freddy's data-backed suggestions for the next best action to drive your conversation further to upsell and cross-sell.

Decipher data with robust analytics

Freshsales helps sales and marketing teams cut through the noise and analyze data within the CRM to predict revenue and manage team performance using dashboards.

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Understand your customers

Get a complete view of customers, segment them intelligently, and deliver personalized experiences with customer management software like Freshsales.

Improve customer relations with AI-powered insights

Choose from Freddy's data-backed suggestions for the next best action to drive your conversation further to upsell and cross-sell.

Decipher data with robust analytics

Freshsales helps sales and marketing teams cut through the noise and analyze data within the CRM to predict revenue and manage team performance using dashboards.

With Freshsales, you don’t just win a customer. You earn them for life

Turn website visitors into potential customers

Capture returning visitors through chatbots and webforms, target them with automated sales sequences, and create better sales experiences that develop into lasting customer relationships.

Nurture better relationships

Continue your relationship with the customer post sale, by segmenting and engaging with them through personalized email journeys. Set up welcome and retargeting email journeys for different segments of customers.

Break marketing and sales silos

Sales and marketing teams get an end-to-end understanding of the customer by looking at unified contact records and lifecycle stages within Freshsales. Sales and marketing can work together to help the customer scale and grow.

Get AI-powered insights

Freddy, the AI assistant, learns from your CRM data to deliver insights, predictions, and recommendations tailored to your business that help your customers grow.

What our happy customers say

“Overall, with Freshsales (formerly Freshworks CRM), we now have a repository of all our customers and prospects. We can access data on every single person who has ever done business with us and generate reports on our overall business performance.”

Phil Shelton

CEO

Shelton Development Services

“Our team got up and running with Freshsales (formerly Freshworks CRM) unbelievably quickly. Using Smartforms, we’re able to generate over a thousand website leads a month without any manual intervention, which is a huge benefit.”

Joey Frasier

COO

Shortlist

“We initially had Salesforce CRM but didn’t really use it. The instance was incredibly complicated because it allows for so much customization that you end up doing nothing. When we explored Freshsales (formerly Freshworks CRM), the first thing I remember saying is, okay, the interface is clean and simple.”

Germain Brion

VP of Sales

Chargebee

“The welcome emails never existed before Freshsales. You can sign up on our website and you wouldn’t receive a single thing from us. This went on for 10 years. Freshsales turned things around.”