Challenges with lack of lead management 

Manually hunting for leads, updating your database, typing out emails, and following up can get exhausting, especially if you are looking to expand your business. Without an efficient lead management system, you will find it hard to identify lead leakage. 

Lack of visibility into leads

Customers often have poor experiences because sales and marketing teams cannot view customers as a total of their touchpoints.

Manual lead qualification

Your team doesn't have a process or methodology like ranks and scores to qualify and unqualify leads, thereby losing productivity. 

No insight into lead’s activities

You aren’t tracking the prospect’s activities on your website, product, and email; losing your potential buyers.

Difficult to convert leads 

Your sales and marketing teams miss follow-ups, send delayed responses to queries, and test prospects' patience. 

Lack of lead nurturing

Your team does not understand the prospects' requirements and hence are unable to send timely emails and build lasting relationships. 

Duplicate leads 

Your CRM or spreadsheet is filled with duplicate lead entries, which might result in essential leads slipping through the cracks. 

Why choose Freshworks CRM?

Why choose Freshworks CRM?

Automate lead generation and assignment

Capture leads from different sources like chat campaigns, webforms, and emails in the CRM.

Improve productivity with AI

Avoid manual labor and improve your sales and marketing teams' productivity with a lead management software that automatically enriches your contacts with their social and publicly listed information.

View lead lifecycle and engage contextually

Understand various stages your leads go through in their buying lifecycle and activity timeline.

Segment and nurture leads

Segments help you target your business's broad audience base.

Measure results

Get invaluable insights into the lead funnel activities, such as the territories generating the most leads and each sales rep's response time.

Grow with the right plan
Free

Get sales teams organized and engage leads fast with built-in chat, email, and phone

 

$0

/user/month, billed annually

$0

/user/month, billed monthly

 

0

/user/month, billed annually

€0

/user/month, billed monthly

 

£0

/user/month, billed annually

£0

/user/month, billed monthly

 

A$0

/user/month, billed annually

A$0

/user/month, billed monthly

 

0

/user/month, billed annually

₹0

/user/month, billed monthly

Includes

  • Contact & Account Management Manage and organize records in Freshsales
  • Contact Lifecycle Stages These are customizable stages that capture the lifecycle of your contacts
  • Built-in Chat, Email, & Phone Connect with prospects and customers from within the CRM across phone, email, and chat
  • 24x5 Support Get 24x5 support through phone, chat, and email
  • Mobile App Access Freshsales on your mobile device

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Growth

Powerful CRM automation to help growing sales teams avoid repetitive work and spend more time selling

 

$15

/user/month, billed annually

$18

/user/month, billed monthly

 

15

/user/month, billed annually

€18

/user/month, billed monthly

 

£12

/user/month, billed annually

£15

/user/month, billed monthly

 

999

/user/month, billed annually

₹1,199

/user/month, billed monthly

 

A$25

/user/month, billed annually

A$30

/user/month, billed monthly

Everything in Free, plus

  • Visual Sales Pipeline Track your deals in a kanban, timeline, or funnel view and get deal statuses at a glance
  • AI-powered Predictive Contact Scoring Get scores on every contact based on demographic information and contact behavior
  • Sales Sequences Set up a series of automated steps to nurture your sales contacts and convert them
  • Product Catalog Create products across categories, add them to deals, set prices in different currencies
  • Custom Reports & Dashboards Work on top of default reports and dashboards to create business-specific reports and dashboards

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ProPOPULAR

Everything you need to manage multiple sales teams and grow revenue like a pro

 

$39

/user/month, billed annually

$47

/user/month, billed monthly

 

€39

/user/month, billed annually

€47

/user/month, billed monthly

 

£29

/user/month, billed annually

£35

/user/month, billed monthly

 

2,799 

/user/month, billed annually

₹3,399

/user/month, billed monthly

 

A$55

/user/month, billed annually

A$66

/user/month, billed monthly

Everything in Growth, plus

  • Multiple Sales Pipelines Create multiple pipelines to accommodate every sales process in your business
  • Time-based Workflows Use time-based workflows to perform actions daily, weekly or monthly
  • AI-powered Deal Insights & Next Best Action Find out if a deal is likely to close, trending, at risk or has gone cold and choose the next best action, as suggested by Freddy
  • Chat Campaigns Run campaigns based on contacts' behavior on site and other properties
  • WhatsApp Business Receive WhatsApp messages and reply to them using your chat widget

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Enterprise

CRM your way with advanced customization, governance, and controls

 

$69

/user/month, billed annually

$83

/user/month, billed monthly

 

69

/user/month, billed annually

€83

/user/month, billed monthly

 

£55

/user/month, billed annually

£66

/user/month, billed monthly

 

4,999

/user/month, billed annually

₹5,999

/user/month, billed monthly

 

A$99

/user/month, billed annually

A$119

/user/month, billed monthly

Everything in Pro, plus

  • Custom Modules Add up to 10 modules specific to your business
  • Auto-profile Enrichment Automatically enrich your contacts' profiles using publicly available information
  • AI-based Forecasting Insights Freddy suggests deals that can be committed to your sales forecast
  • Audit Logs Track the changes made in your account for different configurations - Workflow, Sales sequence, Territories, Plans and Billing and Account, CRM setting.
  • Dedicated Account Manager Your Account Manager can personally resolve issues and relay your feedback to us

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All prices are exclusive of applicable taxes

Recommended by leading industry experts

Over 40,000 happy customers use Freshworks CRM

And they have lovely things to say about us!

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Data security and privacy is our priority. We take a multifaceted approach to application security and ensure that everything from engineering to deployment complies with our highest security standards.