Manage your sales pipeline like never before

Seamlessly move your website visitors down your sales funnel and convert them into paying customers with Freshworks CRM (formerly Freshsales).

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Manage your sales pipeline like never before

Seamlessly move your website visitors down your sales funnel and convert them into paying customers with Freshworks CRM (formerly Freshsales).

Never miss a lead

Use web forms and smart chatbots to capture website visitors as leads, track their journey through your website, and engage with them contextually to close deals faster.

Target the right prospects

With AI-based contact scoring, identify your hottest prospects based on their activities and engagement to send personalized outreach.

Automated, yet personalized

Engage with prospects using sales sequences that enable you to send a series of automated, personalized touchpoints to improve conversions.

3 ways to make quicker sales

Unified customer view

View all of your customers’ interactions in one place—their social profiles, recent engagement on your website, customer touchpoints, and more.

Intelligent Assistant

Freddy, your AI-powered assistant, analyzes and learns from historical data and activities to provide lead insights that enable smart decision making.

Automate with workflows

Create intelligent workflows that operate like clockwork, and find more time for activities that actually make a difference.

Top features of Freshworks CRM

Auto-assign leads

Group your teams based on geography, deal size, etc. and automatically assign your leads to the right salespeople.

Accelerate prospecting

Get to know your contacts sooner by automatically enriching new contacts with their social media and other publicly listed information.

Track website engagement

Track your prospects’ journey through your website, set up alerts for actions such as visiting the pricing/demo page, and engage with them at the right time.

Segment contacts into lists

Segment contacts into lists and group them based on their behavior to include them in targeted campaigns or send them contextual emails.

Visualize contact lifecycle

Visually track the stage each contact is in the sales funnel to identify bottlenecks and address them quickly.

Automate funnel management

Set up workflows to automatically move them down the funnel from one stage to the next, so you never miss a beat.

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