Selling is hard. Juggling multiple tools is harder.

That’s where Freshworks CRM software (formerly Freshsales) comes in. Your sales and marketing teams no longer have to switch between multiple platforms.

From one tool, you can

  • Segment your contacts
  • Run multichannel campaigns
  • Convert website visitors to leads with chatbots
  • Make calls & send emails
  • Create custom reports
  • Visualize your deals pipeline
  • Identify & prioritize deals that are likely to close
  • Automate repetitive tasks
 

Top-Rated CRM software

Here’s how Freshworks CRM makes life easier

Here’s how Freshworks CRM makes life easier

A unified view of contacts

Access all their details in one place, including auto enriched social profiles, a summary of all recent activities, email campaigns and nurture journeys they were a part of, and more.

Unified view
Powered by AI

AI-powered assistant, Freddy, analyzes historical data to provide deal insights, predictive contact scoring, and next best action recommendations that enables smart decision making

Freddy insights
Send relevant and personalized emails

Engage your prospects and customers with automated, yet personalized emails and nurture journeys to improve conversions.

nurture journey

Discover the best leads, boost customer engagement, and drive deals to closure with a smart, comprehensive solution.

Grow with the right plan

Sell faster and smarter with Freshworks CRM Sales Cloud

Growth

For small sales teams who want to accelerate growth

 

$29

/user/month, billed annually

$35

/user/month, billed monthly

 

29

/user/month, billed annually

€35

/user/month, billed monthly

 

R499

/user/month, billed annually

R599

/user/month, billed monthly

 

£25

/user/month, billed annually

£29

/user/month, billed monthly

 

2,099

/user/month, billed annually

₹2,599

/user/month, billed monthly

 

A$39

/user/month, billed annually

A$49

/user/month, billed monthly

Includes

  • Contact & Account Management Maintain records and manage them using filters and custom views
  • Live Chat & Facebook Messenger Engage with website visitors and reply to Facebook messages using your chat widget
  • Built-in Phone & Email Connect with contacts using email and phone from within the CRM
  • Predictive Contact Scoring Get scores on every contact based on demographic information and contact behavior
  • Visual Sales Pipeline Track your deals in a kanban, timeline, or funnel view and get deal statuses at a glance
  • Collaboration with Slack Collaborate with your team on deals in the CRM, find these conversations synced to your Slack
  • 20 Workflows Automate repetitive tasks like updating records, sending emails, updating invoices, and more
  • 5 Sales Sequences Set up a series of automated steps to nurture your sales contacts and convert them
  • Custom Reports & Dashboards Work on top of default reports and dashboards to create business-specific reports and dashboards
  • Freshworks Marketplace Find your most-used apps in the marketplace and integrate them with the CRM
  • Mobile App Access Freshworks CRM on your mobile device

View details

Hide details

ProPOPULAR

For sales teams who want to increase efficiency and performance

 

$59

/user/month, billed annually

$69

/user/month, billed monthly

 

€59

/user/month, billed annually

€69

/user/month, billed monthly

 

R999

/user/month, billed annually

R1,199

/user/month, billed monthly

 

£45

/user/month, billed annually

£55

/user/month, billed monthly

 

4,299

/user/month, billed annually

₹5,099

/user/month, billed monthly

 

A$85

/user/month, billed annually

A$99

/user/month, billed monthly

Everything in Growth, plus

  • Lead Gen Bot & Answer Bot Set up conversational bots to book meetings, qualify visitors, send default answers to common questions, and more. Freddy
  • WhatsApp & Apple Business Chat Receive WhatsApp messages and iMessages and reply to them using your chat widget
  • Smart Matches Identify duplicates for your contacts, accounts, deals and remove them from the CRM Freddy
  • 10 Multiple Sales Pipelines Create multiple pipelines to accommodate every sales process in your business
  • Deal Insights Find out if a deal is likely to close, trending, at risk or has gone cold Freddy
  • Product Catalog Create products across categories, add them to deals, set prices in different currencies
  • 50 Workflows Automate repetitive tasks like updating records, sending emails, updating invoices, and more
  • 10 Sales Sequences Set up a series of automated steps to nurture your sales contacts and convert them
  • Territory Management Create territories based on regions, business unit, etc.
  • Sales Goals Add goals for your team based on deal value and number of won deals
  • Custom Sales Activities Create sales activities that are specific to your business, like business lunches
  • Offline Mode on Mobile App Add records and access saved views offline, sync changes when you're back online

View details

Hide details

Enterprise

For large businesses that need advanced customizations

 

$99

/user/month, billed annually

$119

/user/month, billed monthly

 

99

/user/month, billed annually

€119

/user/month, billed monthly

 

R1,699

/user/month, billed annually

R1,999

/user/month, billed monthly

 

£79

/user/month, billed annually

£99

/user/month, billed monthly

 

7,299

/user/month, billed annually

₹8,599

/user/month, billed monthly

 

A$139

/user/month, billed annually

A$169

/user/month, billed monthly

Everything in Pro, plus

  • Auto-profile Enrichment Automatically enrich your contacts' profiles using publicly available information
  • Website & In-app Tracking Find hotspots on your website for each contact, like frequently visited pages and clicked links
  • Deal Teams Create teams to work on specific deals
  • 10 Custom Modules Add up to 10 modules specific to your business
  • Field-level Permissions Decide the fields every user can access for contacts, accounts and deals
  • 100 Workflows Automate repetitive tasks like updating records, sending emails, updating invoices, and more
  • 25 Sales Sequences Set up a series of automated steps to nurture your sales contacts and convert them
  • Sales Forecasting Commit to deals and set best-case estimates to make accurate sales forecasts
  • Forecasting Insights Freddy suggests deals that can be committed to your sales forecast Freddy
  • Advanced Metrics Work on top of default reports to create custom, business-specific reports
  • Audit Logs Track the changes made in your account for different configurations - Workflow, Sales sequence, Territories, Plans and Billing and Account, CRM setting.
  • Dedicated Account Manager Your Account Manager can personally resolve issues and relay your feedback to us

View details

Hide details

What our customers say

Over 40,000 happy customers