Why Freshworks CRM Sales Cloud?

Unified view of customers

View all of your customers’ interactions in one place—their social profiles, recent engagement in your website, customer touch points, and more.

Intelligent Assistant

Freddy, your AI-powered assistant, analyzes and learns from historical data and activities to provide insights that enable smart decision making.

Save time with automation

Create intelligent workflows that operate like clockwork, and find more time for activities that actually make a difference.

Freshworks CRM workflows

Your sales CRM, fully featured

Event Tracking

Track your customers’ complete lifecycle—from a website visitor to a sales qualified lead and ultimately, a loyal customer.

Deal Management

Freddy, your AI-powered assistant, provides a bird's eye view of the ongoing deals and highlights those that need your immediate attention.

Advanced Reporting

Gain actionable insights on sales performance with in-depth analytics. Create custom reports, and schedule them to be delivered to your inbox.

Automated & Personalized Emails

Personalize, schedule, and even automate emails and nurture journeys to go at the right time to the right audience.

Mobile CRM

Sell on the go effortlessly. Log calls, respond to leads, check-in to meetings, and analyze dashboards from anywhere.

Built-in Phone & Chat

Contextually engage with your prospects and customers on their preferred channels—Phone, Chat, or Email.


Trusted Globally

Over 40,000 happy customers use our sales CRM