Fight customer churn with Freshdesk Customer Success
Frictionless customer onboarding
Create a lasting impression with personalized onboarding to ensure customers get the most out of your product/service
Timely churn alerts
Gauge likelihood of cancellation by tracking key churn indicators like product usage, NPS, support tickets
Customer health scores
Understand why customers struggle and what makes them cancel so that CSMs can act proactively
Success goals for churn reduction
Equip your CSMs with standardized playbooks and tasks to tackle churn signals consistently
Powerful churn analytics
Take action with quick insights on upcoming renewals, possible cancellations, and even expansion opportunities
Meetings management (QBRs and more)
Reduce churn probability by steering the customer across across every stage of their journey