Reduce churn and retain more customers.

See how Freshdesk Customer Success can help you keep customers for life.


  • Get a 360-degree view of your customers.
  • Predict churn and proactively address customer risks.
  • Secure contract renewals.
  • Track revenue at risk of churn or downgrade.
  • Mitigate risks and win customers back with Success Goals.

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Used by subscription companies for churn reduction


Fight customer churn with Freshdesk Customer Success

Frictionless customer onboarding

Create a lasting impression with personalized onboarding to ensure customers get the most out of your product/service

Timely churn alerts

Gauge likelihood of cancellation by tracking key churn indicators like product usage, NPS, support tickets

Customer health scores

Understand why customers struggle and what makes them cancel so that CSMs can act proactively

Success goals for churn reduction

Equip your CSMs with standardized playbooks and tasks to tackle churn signals consistently

Powerful churn analytics

Take action with quick insights on upcoming renewals, possible cancellations, and even expansion opportunities

Meetings management (QBRs and more)

Reduce churn probability by steering the customer across across every stage of their journey

Ready to prevent churn and stop customers from leaving?

See how Freshdesk Customer Success can help you retain more customers

See Customer Success in action