Freshdesk Contact Center: Your business’s best alternative for Skype
Freshdesk Contact Center can shore up your small business with its secure, simple-to-use and smartly bundled features like IVR, call masking, and more.
A slight trade-off with sensitive information and possible eavesdropping of calls is an issue that can’t be overlooked. Choose a product with very little room for security breaches.
What’s the use of all the glamorous extras when the product lacks the strength of the basics? Such a product will only reflect poorly on the productivity of your call center’s day-to-day activities.
Basic features like an IVR, live dashboard, etc. are essential to set your call center on the most optimal path to growth. Use these features whose credibility has stood the test of time.
Nothing’s more annoying than having to look up extensive support docs when you need help troubleshooting time-sensitive glitches. So go for a product that has a live support.
Freshdesk Contact Center call center software is easy to set up and run all by yourself. Nonetheless, we have a round-the-clock email and call support to help you with your issues.
Manage a multi-level inter-linked IVR system
Create custom escalation rules for incoming calls
Review and manage your call center in real-time.
Barge into calls real-time
Allow your callers to self-service their way to the right team or person who can solve their needs with customizable greetings
Proactively configure your call routing to ensure that zero calls are missed owing to unavailability of your team
Help your supervisor manage a geographically distributed phone team by setting up time-based routing rules
Mask your outgoing caller ID to ensure that your business appears local while running a truly global team
Supervise all your phone calls real-time with our live dashboard and barge if necessary to increase your First Call Resolution percentage
Enable call recordings to keep track of customer conversations as well as to analyze your communication effectiveness
“Als wir nach einer neuen Lösung gesucht haben, haben wir mehrere Telefonsysteme ausprobiert – Dialpad, MightyCaller, Grasshopper und RingCentral. Keines davon hat einen Kundenservice geboten, der uns beeindruckt hätte. Natürlich ist der Preis am wichtigsten, aber wir konzentrieren uns immer auf den Kundenservice und die Ansprechbarkeit. Freshcaller bietet von Anfang an alle Funktionen, die wir brauchen, und ein Team, mit dem wir gerne arbeiten. Die Wahl war ganz einfach.”
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