Freshdesk Contact Center: Your best Zendesk Talk alternative
Freshdesk Contact Center provides great features at affordable prices to ensure your call center software doesn’t put you on hold!
Never choose a product which thinks its doing a favor by giving you $0 plans.
You can add as many numbers as your business requires regardless of your plan.
When customers reach out to you, your phone system with basic routing tools will not bring its ‘A’ game to the table.
Create custom rules for routing calls when agents are offline, stuck with other calls to ensure no conversation is missed out.
Your customers use your product at their convenience. Ensure that your call center software can work after hours as well.
Build your own working hour based call handling rules to be able to transfer calls to teams across the world.
Create custom escalation rules for incoming calls
Personalize your business number by masking
Add more team members to your call
Post call work time to finish call related tasks
Allow your callers to self-service their way to the right team or person who can solve their needs with customizable greetings
Proactively configure your call routing to ensure that zero calls are missed owing to unavailability of your team
Help your supervisor manage a geographically distributed phone team by setting up time-based routing rules
Mask your outgoing caller ID to ensure that your business appears local while running a truly global team
Supervise all your phone calls real-time with our live dashboard and barge if necessary to increase your First Call Resolution percentage
Enable call recordings to keep track of customer conversations as well as to analyze your communication effectiveness
“Als wir nach einer neuen Lösung gesucht haben, haben wir mehrere Telefonsysteme ausprobiert – Dialpad, MightyCaller, Grasshopper und RingCentral. Keines davon hat einen Kundenservice geboten, der uns beeindruckt hätte. Natürlich ist der Preis am wichtigsten, aber wir konzentrieren uns immer auf den Kundenservice und die Ansprechbarkeit. Freshcaller bietet von Anfang an alle Funktionen, die wir brauchen, und ein Team, mit dem wir gerne arbeiten. Die Wahl war ganz einfach.”
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