Why is Freshdesk Contact Center the best Grasshopper phone alternative?

Don’t spend $24 just to start!

$24 dollars would translate to 26 hours of incoming talk time on Freshdesk Contact Center. Why waste all that good money?

Launch your call center at $0 agent fee

Add unlimited agents at $0 license fee and answer your incoming calls on the browser.

Don’t hop around for products that cannot handle your growth

Ambitious entrepreneurs should not purchase a product which cannot provide features like call masking, conference calling etc.

Purchase a call center software that matches your ambitions

You need a call center software that has capabilities to handle your growth from a 1 person organization to a phone team of hundred.

Don’t be limited by extensions

Extensions define a physical limit on the number of concurrent conversations. You should not be forced to upgrade based on extensions.

One phone number for all agents

You need to purchase or port only phone number in Freshdesk Contact Center and enable your entire team to hold concurrent conversations even at $0 license fee.

What does Freshdesk Contact Center have that Grasshopper phone doesn’t?

What does Freshdesk Contact Center have that Grasshopper phone doesn’t?

Multi-level IVR or Phone Trees

Multi-level IVR or Phone Trees

Call Recording

Record all your phone conversations

Smart Escalations

Create custom escalation rules for incoming calls

Call Masking

Personalize your business number by masking

Salient features of your Grasshopper alternative

Multi-level IVR

Allow your callers to self-service their way to the right team or person who can solve their needs with customizable greetings

Smart Escalations

Proactively configure your call routing to ensure that zero calls are missed owing to unavailability of your team

Business hour based routing

Help your supervisor manage a geographically distributed phone team by setting up time-based routing rules

Call Masking

Mask your outgoing caller ID to ensure that your business appears local while running a truly global team

Call Monitoring & Barging

Supervise all your phone calls real-time with our live dashboard and barge if necessary to increase your First Call Resolution percentage

Call Recording

Enable call recordings to keep track of customer conversations as well as to analyze your communication effectiveness

Salient features of your Grasshopper alternative