Freshdesk Contact Center: Your best Grasshopper phone alternative
Start with a $0 license fee, scalable call center software. Freshdesk Contact Center is the real deal for entrepreneurs & small businesses.
$24 dollars would translate to 26 hours of incoming talk time on Freshdesk Contact Center. Why waste all that good money?
Add unlimited agents at $0 license fee and answer your incoming calls on the browser.
Ambitious entrepreneurs should not purchase a product which cannot provide features like call masking, conference calling etc.
You need a call center software that has capabilities to handle your growth from a 1 person organization to a phone team of hundred.
Extensions define a physical limit on the number of concurrent conversations. You should not be forced to upgrade based on extensions.
You need to purchase or port only phone number in Freshdesk Contact Center and enable your entire team to hold concurrent conversations even at $0 license fee.
Multi-level IVR or Phone Trees
Record all your phone conversations
Create custom escalation rules for incoming calls
Personalize your business number by masking
Allow your callers to self-service their way to the right team or person who can solve their needs with customizable greetings
Proactively configure your call routing to ensure that zero calls are missed owing to unavailability of your team
Help your supervisor manage a geographically distributed phone team by setting up time-based routing rules
Mask your outgoing caller ID to ensure that your business appears local while running a truly global team
Supervise all your phone calls real-time with our live dashboard and barge if necessary to increase your First Call Resolution percentage
Enable call recordings to keep track of customer conversations as well as to analyze your communication effectiveness
“Estábamos buscando una nueva solución, así que probamos varios sistemas telefónicos (Dialpad, MightyCaller, Grasshopper, RingCentral), pero ninguno nos ofreció un servicio de atención al cliente que nos impresionara. El precio es clave, pero nosotros siempre nos enfocamos en la atención al cliente y la capacidad de respuesta. Freshcaller tiene todas las funciones que necesitamos, listas para usar, y un equipo con el que nos encanta trabajar. Fue una decisión acertada.”
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