Webinar On-demand

Service Management and the new world of automation

“By 2020, the average person will have more conversations with bots than with their spouse” - Gartner

We’re in a strange place right now, in time and history. The future will look very different from today! CIOs and CEOs who have been experimenting with Artificial Intelligence in smaller groups have started adopting AI into mainstream environments in their organizations. You may have this question in your mind - ‘Is this the right time for automation?’

We have answers!

Freshworks in partnership with world-class ITSM leaders is bringing forward insights on how service management can benefit from automation in this new world.

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Here are some great takeaways that will be explored on this video

How AI in ITSM helps support a strategy of efficiency and speed - fast time to value
How service management is supporting the current crisis and BAU, and identifying opportunities for future improvement
Top key ITSM considerations for digital transformation, using AI

Join our industry experts to explore the path-breaking advantages of incorporating AI in your organization.

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About the Speakers

Barclay Rae - Consultant, Author, Business Owner at Barclay Rae Consulting Ltd
An experienced ITSM consultant, ITIL4 author, Analyst, and Writer. He has worked on approximately 700 ITSM projects over the last 25 years, and also writes blogs, research, and papers on ITSM topics for a variety of industry organizations and vendors. He has also worked for a number of ITSM organizations, and he delivers strategic ITSM consultancy, as well as media analyst services to the ITSM industry. Barclay was named in the HDI top 25 Thought Leaders in Technical Support and Service Management, 2017 - 2020, and ‘ITSM Contributor of the year’ in 2014 at the SITS show.

Alim Ozcan - Service Management Expert (ITIL 4, v3 & v2)

Alim Ozcan is passionate about delivering strategic programs that have included several fortune 100 organizations. Providing best practice thought-leadership and mentoring for over 25 years', with a particular focus on business transformation and change, which is often underpinned by organizational change management, agile delivery, ITIL processes, and service management systems.

Martin Mckenna - Founder, it500 ltd

Martin’s first job was on a Service Desk and that was over 30 years ago. He has been a Team Leader, Trainer, Implementation Consultant, Project Manager, Product Owner, Account Manager, and Sales guy. In his time he was responsible for the overall delivery of 2 of the largest ITSM projects ever seen in Scotland. In recent years he has become a well-known industry name, often seen on LinkedIn and running large face to face events. Now due to changing circumstances, he has already started building an on-line ITSM community hosting a series of Digital Cafes with lots of special guests.