David Apple is the General Manager of US and VP of Customer Success at Typeform. At the #CustomerFirstSummit, David is going to be talking about Typeform’s retention story. Specifically, he will be covering —
Context and benchmarking they used at Typeform
How David’s team identified the churn drivers and segmented users?
How they operationalized retention strategies for each segment?
The results they were able to drive w.r.t retention.
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