Emilia is the Partner at Winning by Design and has been named as one of the ‘7 Influential Women in Customer Success’ by Gainsight. With a ton of experience in customer success and account management, Emilia will be discussing proactive customer success at the #CustomerFirstSummit. After the video, you will know
What is proactive customer success?
How can you be a proactive customer success manager?
How do you bring a proactive customer success culture?
Practices you need to avoid so as to be proactive at customer success
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