Hope Blaythorne is the Director and Customer Success Evangelist at Red Hat. Being part of an open source product comes with its own set of challenges. Her talk touches upon these challenges during her #CustomerFirstSummit interview. At the end of the interview, you will know
The specific challenges that come with managing customer success for open source products
How Hope and her team scaled the ‘Customer-first’ approach?
Tactics, examples, and books that have helped Hope understand customer success
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