Jeanne Bliss is the Founder and CEO at CustomerBliss. She coaches business leaders on transforming their businesses and building a customer and employee driven growth engine. At the #CustomerFirstSummit, you will see her sharing her thoughts on improving customer experience and engagement.
Here's the agenda of her talk:
A case study on Pal's sudden service and their survey to assess employee values, training and mentoring.
Honoring customer’s time, and why support is a true differentiator.
Don't make me feed you soap (Listen to her to know what that means)
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