With over a decade of customer service experience under her belt— from the front line to management— Jenny is now the co-founder of CustomerServiceLife.com. As a certified health coach and the founder of Jenny Dempsey Wellness, she provides wellness coaching for customer service teams. She is also a well known speaker at wellness and self-care in workplace events. In this session, she will discuss:
Creating a culture of self-care to improve employee engagement
Avoiding team member burnout
Factors that are detrimental to mental health
What is the role of a manager in ensuring member wellness?
Measuring positive employee engagement
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