Mary Poppen is the Chief Customer Officer at Glint Inc. (A LinkedIn company). In her 25-minute presentation at the #CustomerFirstSummit, you will gain insights into how and why a great employee experience results in great customer experience. Her presentation will cover -
The two key drivers for a great customer experience
The employee engagement-customer experience grid
Actionable tips on how you can optimize employee engagement (based on your position in the grid)
How ‘the ideal’ state leads to better growth and profits
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