With over a decade of working, leading, and teaching (remote) leadership, habit change, and productivity, Valentina is well equipped to help team leads and companies create the processes they need to excel in a remote environment. She is currently a Customer Happiness lead at Automattic (makers of WordPress.com). In this session, Valentina walks through the key components of building a remote support team.
Challenges in scaling a remote support team
Setting up your remote support team for success
Strategies for remote teams - Goal Setting, Framework, Accountability, Communication
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