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21st Feb 2020, 9 AM - 4:00 PM

The Venue - Green Park, Sandton, Johannesburg

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About the event

At Freshworks, you, our customer, are our single biggest source of inspiration. This platform is about celebrating you -- telling your stories, exchanging ideas, nurturing and growing the Freshworks community. Join us for an intensive, all-day event featuring a series of interactive and engaging sessions that have been carefully crafted to help you to derive maximum value from your Freshworks subscription.

This is an invite only event exclusive to Freshworks customers with limited seats. Register here to save yours.

Here's what you can expect

Why Attend ?


Preview and influence our product roadmap to help us design experiences that will help you win customers for life.

Learn & Be inspired

Unlock the full potential of Freshworks products and deep dive into unique uses. Take away best practices and learn how you can implement them in your organization.


Grow your network, take a step back and look at the big picture. Interact and network with peers in similar companies to exchange ideas on new use-cases and usage perspectives.


Friday, February 21st

9:00 AM - 9:30 AM

Registration & Refreshments

- - -

9:30 AM - 9:45 AM

Welcome Note

Manish Mishra, Head of Business - MEA, Freshworks

9:45 AM - 10:15 AM

Opening Keynote - Creating Customers for Life

Vishal Chopra, Head of Marketing - MEA, Freshworks

10:15 AM - 11:00 AM

Customer Spotlight - Journey to CX Transformation

Hear how a leading brand delights their customers

11:00 AM - 11:15 AM



11:15 AM - 12:15 PM

Freshworks Roadmap - Sneak Peak into the future of Engagement

Praveen Rajaretnam(Product Manager), Sampath Jagannathan(Product Manager), Utkarsh Awasthi(Customer Marketing Lead), Harini Dhanasekar(Customer Success Manager), Freshworks

12:15 AM - 1:00PM

Networking Lunch


1:00 PM - 1:30 PM

How well do you know Freshworks?

Sethupathy Ramnathan & Arjun M, Freshworks

1:30 PM - 2:00 PM

Customer Spotlight


2:00 PM - 2:30 PM

Chats & Bots to deliver moments of WOW to customers

Arushi Ladha, Product Manager, Freshworks

2:30 PM - 3:30 PM

Roundtable Discussion


3:30 PM - 4:00 PM

Closing Note

Catch up with your Freshworks Team over tea & cofee

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Venue & Location :

The Venue Green Park, Sandton

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