Expert-Led Discussions. Local Networks. Actionable Insights.

Relationships are at the heart of every business. Our companies are no longer in the business of software, retail or travel; we’re in the business of experience. Discover what you need to thrive in the experience economy at our roadshow! We’ll teach you how to build experience-driven companies and share strategies on how your customer-facing teams can drive better engagement.

Join us for a free, three hour morning event to enhance your CX! Drop in for knowledge, community and conversations on all things experience.

Here's what you can expect

Drive Away With Great Value


Gain actionable insights and tips on how you can shift away from siloed support to a unified customer engagement platform


Build delightful customer experiences at scale with consistent, contextual and predictive experiences across channels. 


Interact with the best minds in your region to share knowledge and build relationships as we move into the experience economy


Tuesday, February 25th

8:30 AM - 9:15 AM

Registration and Networking


9:15 AM - 9:30 AM

Welcome address

Vikram Sathyanarayana, Regional Manager - SA, Freshworks

9:30 AM - 9:50 AM

Opening Keynote: Creating a future-proof Customer Experience Strategy

Kalyanaraman Gurumoorthy, Regional Head - SA, Freshworks

9:50 AM - 10:30 AM

Panel Discussion - Transforming contact centres into revenue machines

Contact centers originated as a place to gather customer inquiries and route them to the right teams for further action. Future-forward to 2020, contact-centers have become customer engagement hubs that drive repeat purchases.

10:30 AM - 10:45 AM

Networking Break


10:45 AM - 11:05 AM

Future of Customer Experience

Sooraj Kumarr, Freshworks

11:05 AM - 11:20 PM

Closing Note

Vishal Kumar, Regional Manager, Freshworks


Venue & Location :

Coastlands Umhlanga Hotel & Convention Center, Durban

Find it on Google Maps




Will there be opportunities to have one-on-one sessions with speakers and thought-leaders?

Absolutely! We have product training sessions, apart from which you can book a one-on-one deep learning session with our product experts.

Will the event be live-streamed?

Unfortunately, it will not be live-streamed, which is all the more reason to be there!

Is there a dress code for the event?

We suggest anything comfortable, on the lines of business casual.

Will there be on-the-spot registrations?

No, we do not have on-site registrations.

Will food be provided at the event?

We will provide breakfast at the event. 

What time should I be there?

Registrations open at 8:30 AM, followed by breakfast & networking. The event will officially begin at 9:15 AM.

Is there anything I need to bring to the conference?

You can bring your laptop or mobile device if you would like to use them during the course of the conference. Our sessions are going to be interactive and fun, so gear up as you would prefer!

Is there a hashtag I can follow and use for everything related to The Experience Roadshow?

Yes, follow the #Freshworks #ExperienceRoadshowDurban for all our social media updates.