11 Cities. 31 Days. More than 1400 Attendees. Simply WOW.

On 1 October 2019, the Freshworks Experience Roadshow in London brought together clients, partners and industry experts to discuss day-to-day challenges and the latest trends in Customer Support, ITSM and Sales.  We shared insightful best practices on how to enhance your Customer Experience, how to bring your IT Service Management to the next level and how an integrated CRM will help you smash your sales targets.

Roadshow E-Book: Get the latest insights from experts on the future of Customer Experience and ITSM

The  Roadshow E-Book provides attendees and non-attendees with a full in-depth coverage of the event. The book is split into two parts – customer engagement and ITSM – and comes with exclusive insights from industry experts and influencers who spoke at the event. Topics included: 

  • How to drive contextual engagement
  • Leverage the power of predictive engagement
  • Why Omnichannel has to be a focus in your organisation
  • How AI can power your customer service


Get your Roadshow E-Book (PDF)

By signing up, you are agreeing to our terms and acknowledge reading our privacy notice.

Thank you for your interest. Here's the e-book

Thank you for riding with us, London! 

All the way from London to Helsinki, our 1975 Volkswagen van became the center of attraction, hosting a series of video interviews with experts about the future of customer engagement. On 1 October 2019, our innovative workshop-on-wheels made a stop at the beautiful Prince Albert suite, located in the London Zoo, London. 

m77a4640 m77a4640

Talks, round panels and individual workshops with product experts from Freshworks provided attendees actionable insights on how to drive customer success and better engagement using AI and digital technologies.

m77a3976 m77a3976
Couldn't make it to the event?

You were certainly missed, but don't worry! Scroll down below and enjoy the video highlights from the London Roadshow!




Explore our video gallery for recordings of the sessions and to hear experts and influencers share their thoughts on trends around CX, ITSM and sales

Filter Clear all

screenshot 2020 01 07 at 18 05 04 screenshot 2020 01 07 at 18 05 04
Play Icon

Interview: Simone Jo Moore, London

60kb 60kb
Play Icon

Testimonial: Royal Borough of Kensington and Chelsea, London 

james ski james ski
Play Icon

Interview: James Ski, London

arun mani arun mani
Play Icon

Arun Mani: Indian Democratic design (Keynote, London)

danilo danilo
Play Icon

Interview: Danilo Poccia, London

0 11 0 11
Play Icon

Interview: David Schwarz, London

janssen karen 1459564 janssen karen 1459564
Play Icon

Interview: Karen Janssen, Manchester

banner v3 finalsizes copy 4 banner v3 finalsizes copy 4
Play Icon

Customer Success story, Manchester

scarlett bayes scarlett bayes
Play Icon

Interview: Scarlett Bayes, Manchester

joe hanly joe hanly
Play Icon

Interview: Joe Hanly, Manchester

julien codorniou julien codorniou
Play Icon

Interview: Julien Codorniou, London

graham coates graham coates
Play Icon

Testimonial: Note Taking Express, Manchester