On 1 October 2019, the Freshworks Experience Roadshow in London brought together clients, partners and industry experts to discuss day-to-day challenges and the latest trends in Customer Support, ITSM and Sales. We shared insightful best practices on how to enhance your Customer Experience, how to bring your IT Service Management to the next level and how an integrated CRM will help you smash your sales targets.
The Roadshow E-Book provides attendees and non-attendees with a full in-depth coverage of the event. The book is split into two parts – customer engagement and ITSM – and comes with exclusive insights from industry experts and influencers who spoke at the event. Topics included:
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All the way from London to Helsinki, our 1975 Volkswagen van became the center of attraction, hosting a series of video interviews with experts about the future of customer engagement. On 1 October 2019, our innovative workshop-on-wheels made a stop at the beautiful Prince Albert suite, located in the London Zoo, London.
Talks, round panels and individual workshops with product experts from Freshworks provided attendees actionable insights on how to drive customer success and better engagement using AI and digital technologies.
You were certainly missed, but don't worry! Scroll down below and enjoy the video highlights from the London Roadshow!
Interview: Simone Jo Moore, London
Testimonial: Royal Borough of Kensington and Chelsea, London
Interview: James Ski, London
Arun Mani: Indian Democratic design (Keynote, London)
Interview: Danilo Poccia, London
Interview: David Schwarz, London
Interview: Karen Janssen, Manchester
Customer Success story, Manchester
Interview: Scarlett Bayes, Manchester
Interview: Joe Hanly, Manchester
Interview: Julien Codorniou, London
Testimonial: Note Taking Express, Manchester
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