11 Cities. 31 Days. More than 1400 Attendees. Simply WOW.

On 1 October 2019, the Freshworks Experience Roadshow in Manchester brought together clients, partners and industry experts to discuss day-to-day challenges and the latest trends in Customer Support, ITSM and Sales.  We shared insightful best practices on how to enhance your Customer Experience, how to bring your IT Service Management to the next level and how an integrated CRM will help you smash your sales targets.

Roadshow E-Book: Get the latest insights from experts on the future of Customer Experience and ITSM

The  Roadshow E-Book provides attendees and non-attendees with a full in-depth coverage of the event. The book is split into two parts – customer engagement and ITSM – and comes with exclusive insights from industry experts and influencers who spoke at the event. Topics included: 

  • How to drive contextual engagement
  • Leverage the power of predictive engagement
  • Why Omnichannel has to be a focus in your organisation
  • How AI can power your customer service


Get your Roadshow E-Book (PDF)

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Thank you for your interest. Here's the e-book

Thank you for riding with us, Manchester! 

All the way from London to Helsinki, our 1975 Volkswagen van became the center of attraction, hosting a series of video interviews with experts about the future of customer engagement. On 3 October 2019, our innovative workshop-on-wheels made a stop at Studio 1, Fivefourstudios, Manchester 

Talks, round panels and individual workshops with product experts from Freshworks provided attendees actionable insights on how to drive customer success and better engagement using AI and digital technologies.

Couldn't make it to the event?

You were certainly missed, but don't worry! Scroll down below and enjoy the video highlights from the Manchester Roadshow!




Explore our video gallery for recordings of the sessions and to hear experts and influencers share their thoughts on trends around CX, ITSM and sales

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Interview: Simone Jo Moore, London

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Testimonial: Royal Borough of Kensington and Chelsea, London

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Interview: James Ski, London

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Indian Democratic design - Arun Mani, London

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Interview: Danilo Poccia, London

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Interview: David Schwarz, London

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Interview: Karen Janssen, Manchester

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Customer Success story, Manchester

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Interview: Scarlett Bayes, Manchester

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Interview: Joe Hanly, Manchester

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Interview: Julien Codorniou, London

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Testimonial: Note Taking Express, Manchester