Expert-Led Discussions. Local Networks. Actionable Insights.

Relationships are at the heart of every business. Our companies are no longer in the business of software, retail or travel; we’re in the business of experience. Discover what you need to thrive in the experience economy at our workshop-on-wheels! We’ll teach you how to build experience-driven companies and share strategies on how your customer-facing and IT teams can drive better engagement for both customers and employees.

Join us for this complimentary two hour online event to enhance your CX and take your IT into the future! Join in for knowledge, community and conversations on all things experience.

Drive Away With Great Value

CX Leaders

Build delightful customer experiences at scale with consistent, contextual and predictive customer experiences across channels. Move from siloed support to a unified customer engagement strategy 

IT Leaders

Deliver modern IT services that match the scale of your digital business. Use an optimal mix of people, process and technology to build an ITSM strategy that lies at the heart of digital transformation

 Agenda

Wednesday, May 6th


10:30 AM - 10:35 AM

Welcome address

Vishal Chopra, Head of Field Marketing, INSEA MEA, Freshworks

10:35 AM - 11:00 AM

Opening Keynote - Creating a Future Proof Customer Experience Strategy

Vishal Chopra,Head of Field Marketing,INSEA MEA,Freshworks

11:00 AM - 11:45 AM

Panel Discussion - Transforming contact centres into revenue machines

Contact centers originated as a place to gather customer inquiries and route them to the right teams for further action. Future-forward to 2020, contact-centers have become customer engagement hubs that drive repeat purchases.

11:45 AM - 12:00 PM

Customer Case Study Session

TBD

12:00 PM - 12:05 PM

Closing Note

Vishal Chopra, Head of Field Marketing,INSEA MEA, Freshworks