Expert-Led Discussions. Local Networks. Actionable Insights.

Relationships are at the heart of every business. Our companies are no longer in the business of software, retail or travel; we’re in the business of experience. Discover what you need to thrive in the experience economy at our workshop-on-wheels! We’ll teach you how to build experience-driven companies and share strategies on how your customer-facing and IT teams can drive better engagement for both customers and employees.

Join us for this online event to enhance your CX and take your IT into the future! Drop in for knowledge, community and conversations on all things experience.

Drive Away With Great Value

CX Leaders

Build delightful customer experiences at scale with consistent, contextual and predictive customer experiences across channels. Move from siloed support to a unified customer engagement strategy 

IT Leaders

Deliver modern IT services that match the scale of your digital business. Use an optimal mix of people, process and technology to build an ITSM strategy that lies at the heart of digital transformation


Wednesday, March 18th

3:00 PM - 3:15 PM

Welcome address

Vinod Chandramouli, Head of Business - INSEA at Freshworks

3:15 PM - 3:35 PM

Opening Keynote - The Art of Creating Customer-for-life in a Digital World

Vishal Chopra, Field Marketing Head - INSEA at Freshworks

3:35 PM - 4:05 PM

Panel Discussion - Delivering on the Digital Experience

Ramkumar JHS, Senior Director & CX Practice Head at Conduent . Fasih Abbas - Head of Customer Experience at NiYO Cards . Manish Gupta - Co-Founder at & Prashant Sharma - VP Customer Experience at Gameskraft

4:05 PM - 4:25 PM

Freshworks 360 - Your journey to CX transformation


4:25 PM - 4:30 PM

Closing Note

Vinod Chandramouli, Head of Business - INSEA at Freshworks


Will the event now be live-streamed?

Unfortunately, due to the current situation our event is now live-streamed, which is all the more reason to be there!

What time should I be there?

This is now an online event and hence would request you to log in 5 minutes earlier. We start the event at 3pm