Expert-Led Discussions. Local Networks. Actionable Insights.

Relationships are at the heart of every business. Our companies are no longer in the business of software, retail or travel; we’re in the business of experience. Discover what you need to thrive in the experience economy at our workshop-on-wheels! We’ll teach you how to build experience-driven companies and share strategies on how your customer-facing and IT teams can drive better engagement for both customers and employees.

Join us for a free half-day event to enhance your CX and take your IT into the future! Drop in for knowledge, community and conversations on all things experience.

Drive Away With Great Value

CX Leaders

Build delightful customer experiences at scale with consistent, contextual and predictive customer experiences across channels. Move from siloed support to a unified customer engagement strategy 

IT Leaders

Deliver modern IT services that match the scale of your digital business. Use an optimal mix of people, process and technology to build an ITSM strategy that lies at the heart of digital transformation


Wednesday, February 26th

8:30 AM - 9:15 AM

Registration and Networking

Breakfast is served at the Foyer and the event starts at 9:15am.

9:15 AM - 9:30 AM

Welcome address

Vinod Chandramouli, Head of Business - INSEA at Freshworks

9:30 AM - 9:50 AM

Opening Keynote - The Art of Creating Customer-for-life in a Digital World

Vishal Chopra, Field Marketing Head - SEA at Freshworks

9:50 AM - 10:30 AM

Panel Discussion - Delivering on the Digital Experience

Raymond Devadass - Founder and CEO at Daythree, Cynthia Tang - Senior Customer Experience Manager at Sunway Malls, Kee Siak Chan - Founder and CEO at Exabytes Network Sdn Bhd, Rajan Manoharan - Head, Customer Service at SoCar

10:30 AM - 10:50 AM

Networking Break

Coffee Break

10:50 AM - 11:05 AM

Customer Spotlight - Journey to CX transformation


11:05 AM - 11:25 AM

Discover Versatility & Intuitivity with Freshdesk

Aadhithya Nelavai, Manager - SEA at Freshworks

11:25 AM - 11:30 PM

Closing Note

Vinod Chandramouli, Head of Business - INSEA at Freshworks


Grand Hyatt Kuala Lumpur

12, Jalan Pinang, Kuala Lumpur, 50450 Kuala Lumpur, Malaysia


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Will there be opportunities to have one-on-one sessions with speakers and thought-leaders?

Absolutely! We have product training sessions, apart from which you can book a one-on-one deep learning session with our product experts.

Will the event be live-streamed?

Unfortunately, it will not be live-streamed, which is all the more reason to be there!

Is there a dress code for the event?

We suggest anything comfortable, on the lines of business casual.

Will there be on-the-spot registrations?

No, we do not have on-site registrations.

What time should I be there?

Registrations open at 8:30 AM, followed by breakfast & networking. The event will officially begin at 9:15 AM.

Will food be provided at the event?

We will provide breakfast at the event. 

Is there anything I need to bring to the conference?

You can bring your laptop or mobile device if you would like to use them during the course of the conference. Our sessions are going to be interactive and fun, so gear up as you would prefer!

Is there a hashtag I can follow and use for everything related to The Experience Roadshow?

Yes, follow the #Freshworks #ExperienceRoadshowMalaysia for all our social media updates.