Expert-Led Discussions. Local Networks. Actionable Insights.

Relationships are at the heart of every business. Our companies are no longer in the business of software, retail or travel; we’re in the business of experience. Discover what you need to thrive in the experience economy at our workshop-on-wheels! We’ll teach you how to build experience-driven companies and share strategies on how your IT teams can drive better engagement for both customers and employees.

Join us for a free half-day event to enhance and take your IT into the future! Drop in for knowledge, community and conversations on all things experience.

Drive Away With Great Value

IT Leaders

Deliver modern IT services that match the scale of your digital business. Use an optimal mix of people, process and technology to build an ITSM strategy that lies at the heart of digital transformation

Operations Leaders

Smash your targets with the power of relationships. Learn how businesses are unlocking growth using contextual conversations, AI-driven personalization and cross-channel communications.


Thursday, March 12th

8:30 AM - 9:15 AM

Registration and Networking

Breakfast is served at the Foyer and the event starts at 9:15am.

9:15 AM - 9:30 AM

Welcome Address

Vinod Chandramouli, Head of Business - INSEA at Freshworks

9:30 AM - 9:50 AM

Opening Keynote - Democratic Design

Vishal Chopra, Field Marketing Head - SEA at Freshworks

9:50 AM - 10:30 AM

Panel Discussion: Next-Gen IT Service Delivery in a Digital Workplace

To be Confirmed

10:30 AM - 10:50 AM

Networking Break

Coffee Break

10:50 AM - 11:05 AM

Customer Spotlight - Journey to IT transformation

To be Confirmed

11:05 AM - 11:25 AM

Discover Versatility & Intuitivity with Freshservice

To be Confirmed

11:25 AM - 11:30 PM

Closing Note

Vinod Chandramouli, Head of Business - INSEA at Freshworks


Marina Bay Sands, Singapore

10 Bayfront Avenue, Singapore 018956


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Will there be opportunities to have one-on-one sessions with speakers and thought-leaders?

Absolutely! We have product training sessions, apart from which you can book a one-on-one deep learning session with our product experts.

Will the event be live-streamed?

Unfortunately, it will not be live-streamed, which is all the more reason to be there!

Is there a dress code for the event?

We suggest anything comfortable, on the lines of business casual.

Will there be on-the-spot registrations?

No, we do not have on-site registrations.

What time should I be there?

Registrations open at 8:30 AM, followed by breakfast & networking. The event will officially begin at 9:15 AM.

Will food be provided at the event?

We will provide breakfast at the event. 

Is there anything I need to bring to the conference?

You can bring your laptop or mobile device if you would like to use them during the course of the conference. Our sessions are going to be interactive and fun, so gear up as you would prefer!

Is there a hashtag I can follow and use for everything related to The Experience Roadshow?

Yes, follow the #Freshworks #ExperienceRoadshowSingapore for all our social media updates.